Opening weekend: backyard barbecue!

Opening weekend: backyard barbecue. Get out the steel wool. Scrub down the grill rack, the barbecue tools. Strike up the charcoal. Add hot dogs, burgers. Bring on a big bowl of classic potato salad. Cover the table with a checkered cloth, stack up the paper napkins. It’s the first cookout of the season! Keep it simple, pure, traditional.

The key to delicious results is building the bold flavor before, during, and after barbecuing. For example, if you want your rib eye steak to have a blackened exterior and a rare interior, you need a good rub on your steak, a hot fire in proximity to your meat, and a short cooking time.

Ahhhh....Memorial Day Weekend is upon us! For many, it's three days of fun in the sun and welcoming summer. It's great to enjoy yourselves, but keep in mind that Memorial Day is also about remembering soldiers that have given the ultimate sacrifice for our country.

Memorial Day is a holiday set aside to remember soldiers who have lost their lives, although many people also take the opportunity to remember all loved ones who have passed away. The holiday began after the American Civil War. During the war, about 500,000 soldiers were killed on both sides of the battle, and women began decorating graves of these lost soldiers.

Although many cities created local holidays to memorialize the dead between 1864 and 1866, the first widespread celebration of the holiday was on May 30, 1868. A general ordered that flowers and decorations be placed at the graves of fallen soldiers. Special services and tributes were also created to honor the dead. The general asked the press to support the effort.

Originally, Memorial Day was called Decoration Day, and most cities passed their own resolutions making it an official holiday, usually on May 30 or 31. In 1938, congress made Memorial Day a national holiday on May 30. The date was adjusted by congress in 1968 so that it would fall on the last Monday in May.

After World War I, many women began selling poppies in honor of Memorial Day, to raise money for families affected by the war. The poppies were inspired by Canadian Colonel John McCrae's poem, "In Flanders Fields." Today, honoring soldiers on Memorial Day often takes the form of special ceremonies, speeches, and laying a wreath on the Tomb of the Unknown Soldiers at Arlington National Cemetery in Virginia.

John McCrae was a Canadian physician. He fought at the Western Front in 1914, but was later moved to the medical corps and assigned to a hospital in France. He died of pneumonia while on active duty in 1918. His "In Flanders Fields" is probably the single best-known and popular poem from the war, published in his volume of poetry, In Flanders Fields and Other Poems, 1919.

In Flanders Fields


In Flanders fields the poppies blow
Between the crosses, row on row
That mark our place; and in the sky
The larks, still bravely singing, fly
Scarce heard amid the guns below.


We are the Dead. Short days ago
We lived, felt dawn, saw sunset glow,
Loved and were loved, and now we lie
In Flanders fields.


Take up our quarrel with the foe:
To you from failing hands we throw
The torch; be yours to hold it high.
If ye break faith with us who die
We shall not sleep, though poppies grow
In Flanders fields.


— Lt.-Col. John McCrae (1872 - 1918)


As I enjoy this time set-aside for remembrance, I want to say thank you to all the men and women that have given me the 'right' to enjoy this weekend. Thank you for your sacrifices...PLEASE OBAMA...bring our troops home soon!!

A good offense...wins!

What if you could change destiny? Would you really want to?

Along our journey we will be confronted with many situations, some will be filled with joy, and some will be filled with heartache. How we react to what we are faced will determine what kind of outcome the rest of our journey through life will be like.

When things don't always go your way, you have two choices in dealing with the situations. You can focus on the fact that things didn't go how you had hoped they would and let life pass you by or we can make the best of the situation and know that these are only temporary setbacks and "study" the lessons that are to be learned.

Time stops for no one, and if we allow ourselves to focus on the negative we might miss out on some really amazing things that life has to offer. You can't go back to the past, you can only take the lessons learned and the experiences gained from it and move on. It is because of the heartaches, as well as the hardships, that in the end help to make you a stronger person.

The people that we meet on our journey, are people that we are destined to meet. Everybody comes into our lives for some reason or another and we don't always know their purpose, until sometimes, it is too late. They all play some kind of role. Some may stay for a lifetime; others may only stay for a short while. Several years ago, at an awards banquet an employee of mine was being honored in front of all 17 offices nationwide. My wife and I were absolutely 'stunned' when he accepted the award...and said without reservation..."I would like to thank Tracy Hall for hiring me."

As you can imagine I was shocked...but the words that came from my wife were true..."you never know how you will impact someone's life."

It is often the people who stay for only a short time that ends up making a lasting impression not only in our lives, but in our hearts as well. Although we may not realize it at the time, they will make a difference and change our lives in a way we never could imagine. To think that (any) one person can have such a profound effect on your life forever is truly a blessing. It is because of these encounters that we learn some of life's best lessons and sometimes we even learn a little bit about ourselves.

People will come and go into our lives quickly, but sometimes we are lucky to meet that one or two very special people that will stay in our hearts forever no matter what. The lessons that we have learned from them and the experiences that we have gained from meeting certain people, will stay with us forever.

It is often said that what doesn't kill you will make you stronger. It all depends on how one defines the word "strong." It can have different meanings to different people. In this sense, "stronger" means looking back at the person you were and comparing it to the person you have become today.

It also means looking deep into your soul and realizing that the person you are today couldn't exist if it weren't for the things that have happened in the past or for the people that you have met. Everything that happens in our life happens for a reason and sometimes that means we must face heartaches in order to experience joy.

It is “you” that decides if you are winning in life….or not. You decide if you want to make a difference in someone's life.

a simple breakfast!....

With the winter that we had this year...it is now time to celebrate the 'true meaning' of spring. This morning I had breakfast with a visionary in my industry that gave me hope that 'I am on the right path' in my thinking about customer service. He and his wife were open, honest, and easy to talk to.

I am again excited about the future which (at times) depending on who or what you listen to....is as though the 'sky is ALWAYS falling.' This team provided 'just enough' information to keep me wanting to know more about them and I look forward to our dialogue again someday. Sometimes it makes sense to 'bounce' ideas off another person...just to make sure you are on the right track....and you know what? I am!

I am extremely good at what I do and now....after all these years...I am finally beginning to believe it myself. No matter what business you are in....every business is a "people business." Whether you are dealing with internal or external customers...being able to deal with people is the key! I tell everyone that they're in the people business, and passion makes the biggest difference. If you're going to have an impact on somebody's life, you have to be excited about what you do.

Try this…before your next shift; ask yourself how passionate you are about your work. Does it show? Get honest assessments about your level of desire from coworkers or your spouse. Many employees let life and its circumstances get them off track. If this has happened to you, think back to when you started. Remember the lives you touched, the people who will never forget you, and try to recapture your passion.

You should also associate with people who have a passion for people. It sounds corny, but birds of a feather really do flock together. If you've lost some of your fire, get around people who haven't, because passion is contagious.

The second thing you must do is control your attitude. Attitude is more important than education, appearance, skill or talent. It can make or break personal relationships, business organizations, and teams of all sorts. The good news is that you have a choice every day regarding the attitude you wear. You may not have control over things around you, but you can control how you respond to them. Focus on the way you interact with people and attend to their needs. You must consciously decide to not let external factors affect your attitude, because doing so impedes your ability to give your customers your best.

And....positively interacting with people and building successful relationships requires effective communication. This goes far beyond the verbal. You have to interpret mental states and discern true meanings behind words. You must learn to communicate at the emotional level. This involves eye contact, tone of voice, body language and facial expressions listening with your eyes as well as your ears.

The final way to improve the quality of life of those you interact with is sharing your sense of humor. Of course making jokes during emergency situations is improper. But in many instances, when appropriate, a moment of laughter can give any stressed-out person a change of perspective. It can break the ice and put you on the fast track to building a relationship.

And I certainly hope that I built a relationship with the two I had breakfast with this morning...sometimes...a simple breakfast meeting can put you on the right path to your personal success!

How work invades your personal life

There was a time when employees showed up for work Monday through Friday and worked eight- to nine-hour days (not to mention the time preparing for work …and the commute). The boundaries between work and home were fairly clear then. But the world has changed and, unfortunately, the boundaries have blurred for many workers. Here's why:

Global economy: As more skilled workers enter the global labor market and companies outsource or move more jobs to reduce labor costs, people feel pressured to work longer and produce more just to protect their jobs. Eight- to nine-hour days easily become ten....and your boss "loves it." This economy has actually shown the "weakness" in the American leadership....especially in little 'family-owned' companies....most employers think they have you by the balls (where will they go in this poor economy?)

Advanced communication technology: Many people now have the ability to work anywhere — from their home, from their car and even on vacation. And some managers expect this. This is why "instant email" is so popular....when can you actually get away?

Longer hours: Employers commonly ask employees to work longer hours than they're scheduled. Often, overtime is mandatory. If you hope to move up the career ladder, you may find yourself regularly working more than 40 hours a week to achieve and exceed expectations. This is especially true since so many employees “pick-up the additional work” from the employees recently laid-off.

Changes in family roles: Today's married worker is typically part of a dual-career couple, which makes it difficult to find time to meet commitments to family, friends and community.

Balance doesn't mean doing everything. Examine your priorities and set boundaries. Be firm in what you can and cannot do. Only you can restore harmony to your lifestyle. I did! Get your hands dirty.

Recipe for my 50 year “Love Cake”

• 4 lbs. of pure love

• 1 lb. butter of youth
• ½ lb. of good looks
• 1 lb. sweet temper
• 1 tsp of naughty smile
• 1 lb. of ‘blindness for faults’
• 2 ½ lbs. of self-forgetfulness
• 1 lb. pure listening (refined only!)
• ½ lb. pure sweetener
• 1 lb. of good humor
• 2 tsp of sweet argument
• 1 pint of rippling laughter
• 8 cups of common sense
• 1 oz. modesty


Put the love, good looks and sweet temper into a well furnished house or apartment. Beat the butter of youth to a cream, and mix well together with the ‘blindness of faults.’ Cream the butter and pure sweetener. Stir the listening and good humor into the sweet argument—then immediately add naughty smile. Add the rippling laughter and common sense then work the whole together until everything is well mixed, and bake gently forever.


Note: Do not over process mix.


I love you JoJo!

Happiness is. . .

What does it take to be happy? Is it your performance at work? Honestly, I don't think so. If work "defines" who and what you are, what happens if work isn't going so well?

I think that too many people go through life "thinking" they are happy, but don't really know the meaning. Let me give you an example. Yesterday, I saw a grown man (seemingly very irate) behind the wheel of an enormous diesel truck...no not the 53' semi-truck...one of those: "I want to be as big and noisy as an 18 wheeler...but can't afford it...trucks."

Why in hell would you need a very, very noisy "giant" pickup truck? I thought to myself, maybe he pulls horses or travel trailers....or small houses...but no hitch. Maybe he hauls bricks or wood....or sheep....but the bed of his truck (with no tailgate) showed no signs of wear...not a scratch. Ok, maybe he likes the size..."that's it!!" He likes to intimidate other drivers by screaming-up behind them....slamming on his brakes...."banging his hands onto the steering wheel"....and actually getting pissed off that someone stopped at a traffic signal.

I watched in amazement as he weaved from lane to lane....honked at a few drivers....only to end-up at the same location as the rest of the traffic. What a way to live your life. Unhappy at everything!

Maybe if he knew that happiness is not having to listen to your boss talk about how "bad things are" all the time....happiness is the ability to "earn" your pay (not be pigeoned into what the company 'thinks' you are worth)....happiness is spending time with your family.

Happiness is "what you make it." You wake up each day with an opportunity to be in a bad mood...or be happy (insert sh*t eating grin here).

So, are you afraid of the dark?

Are you afraid of the dark? What about concern over your company's stability?

Most of those who have been in the workforce during the last two decades have firsthand experience of the peaks and valleys of the business climate. There is no longer any guarantee that companies will remain consistently secure and that layoffs and pay cuts won't occur. The last two years have seen what seems like a deluge of small, medium, and large corporations downsizing or closing. Certainly, you need to pay attention to your employer's economic performance and future. If the outlook is bleak, you may want to move into a more-stable industry or company before you are involuntarily pushed into a job search.

How do you really know whether you are just going through a rough patch that will improve over time or whether it's time to let go and move on? Most people understand the mechanics of finding a job, from how to write a good resume to how to negotiate salary and compensation, but who has the skills to leave a job at the right time and for the right reasons?

Some people find it harder to deal with change than others. For the faint of heart, the prospect of switching jobs creates a sense of unease so overwhelming that they will remain in an unhappy work situation rather than face the unknown.

At some point in a career, people may realize that they are no longer happy or challenged or could be ‘constantly’ reminded by their boss of ‘bad times.’ They further realize that another job of the same kind isn't going to solve the problem. Shifting the focus of what we really want to be "when we grow up" is an exciting, yet sometimes scary proposition. Yet, this is a pivotal point in life when finding a job that draws upon your strengths and interests can bring a new sense of personal and professional fulfillment.

Go for it!

It's Spring..."a time for change"

This has been a very, very long winter for me! I was snowed-in for almost a week...and after that...it seems to rain almost every day.

As soon as the sun peeks-out, everyone seems to run to the window like they have never seen sunlight before...pathetic. And besides that....the idiots that drive with studs on all 4 tires...in the rain....don't get me started.

Thank God it is spring! It's time for a new beginning...and time for me to find a new job. My 8 years are up!

Leaving a job isn't a crime. But many workers feel incredibly guilty about it and will even put off telling their boss, which actually makes it worse if it means your boss has less notice than he or she would otherwise have. The big thing to know is that you don't owe anyone an excuse or an apology for leaving. People leave jobs all the time -- it's normal. Any boss who isn't crazy knows its part of doing business. Simply be straightforward and professional about it, and you'll likely be surprised at how smoothly it will go....more to come.

WITH TODAY'S sluggish economy, most people who are employed can't help but breathe a little sigh of relief that they have a job--even if they don't really like it. Human nature is to retreat to the trenches in times of uncertainty, and those who would like to make a job change are left wondering whether it is safe to poke their heads out and take a look around.

The good news is that, despite the economic slowdown, it's still an "employees' market" in much of the U.S., with a significant labor shortage in many parts of the country. For example, a survey by the Connecticut Business and Industry Association and Andersen Consulting found that 75% of small and midsize businesses that responded are having trouble filling vacancies because of the shortage of qualified workers.

More to come....

Workplace Strategy Part 2

The trend in corporate offices today is to have fewer and smaller individual workspaces and a greater portion of the space dedicated to interactive uses in an array of functions and sizes.

The main function of the workplace is shifting toward intense interaction. Space is being optimized for all types of collaboration, ranging from large formal meetings to chance interactions as two people pass in the corridor. For quick transitions from one mode of working (collaborative) to another (heads-down), “thinking spaces” are needed for periods of concentration.

Some very large technology companies are targeting a metric of 50 gross square feet per employee in their Sales and Service offices, down from 150 today. They do not plan to accomplish this by drastically reducing the size of workspaces but by better supporting employees working remotely, recapturing underutilized workspaces, and providing more collaborative spaces. Achieving this metric is a gradual process. These companies recognize that a significant amount of remote work is already happening. The new design and management of the workplace gives these mobile employees “permission” to be away from their desk. As a result, individual work space is less in demand.

Part 2 of 2

Workplace Strategy Part 1

Despite the benefits of Workplace Strategy (WS), the introduction of change may initially be unsettling to both employees and managers. Even at companies where the value of WS is recognized, selling the concept and progressing to its implementation can pose challenges.

Managers who have driven WS initiatives involving open-plan work environments, telecommuting, flextime, and on-demand space options report that objections about distractions and loss of privacy are common. For example, some employees insist that privacy is critical to their operations. But after further exploration, it may become apparent that they are expressing a personal desire rather than a true business requirement. It may also mean that providing a more varied set of space options, including individual privacy rooms throughout the space, can fulfill employee needs. Other common objections are from business unit managers who raise concerns about the upfront technology and furniture costs of WS, fear of lost productivity, as well as a personal sense of lost control when employees work in remote locations.

Most obstacles can be overcome with thorough planning and expert execution. Methods for getting buy-in more easily include: Aligning the WS program with the business goals: For example, if a business unit leader’s goal is to reduce costs, WS can be structured to produce savings in the intermediate or even short term. If the mission is to foster greater collaboration among business lines, open-plan environments and team rooms should be emphasized.

(Part 1 of 2)