....wipe that smile off your face!

Be honest...are you positive or negative? I had a boss that thought he was "keeping everyone upbeat"...when in reality...he was the problem! So ask yourself....
what am I doing to make my life better....for me?

Positive thinking in the workplace is extremely important. Positive thinking is a mental attitude. What we think affects how we behave. It is therefore important for us to begin with our thoughts.

It is a mental attitude that expects good and constructive results. However, it does not deny the existence of negative results or things beyond one’s control. It is a way of looking at things from a different perspective. For instance, one that concentrates on solutions rather than problems.

When our thinking is positive, our attitude is positive and we transfer a feeling of success to our colleagues and clients. In other words – we transfer energy and enthusiasm to those around us. People feel good towards us and are more willing to help us.

Positive thinkers know that when things go bad or unexpected result occurs, it is only momentary. That positive result is achievable. If you are new to applying positive thinking, here are 3 simple steps I suggest:

Practicing Positive Thinking in the Workplace #1

One cannot pay lip service to positive thinking. You need to practice and make positive thinking your prevailing attitude towards life. This will transfer towards positive thinking in the workplace. So, how do you make it a prevailing attitude? Entertain positive thoughts. It takes as much effort to think about the negative as it is for the positive. Concentrate on the positive and expect a positive result. Associate with colleagues with a positive attitude. Read inspiring quotes. These are simple ways to create a habit of positive thinking in the workplace.

Practicing Positive Thinking in the Workplace #2

Positive thinking in the workplace is solutions thinking. For example, when a project goes poorly and not in the desired direction…a positive thinking person concentrates on solutions instead of the problem. Ever noticed some colleagues have a natural tendency to point fingers when things do not go right? They tend to whine and complain instead of starting to work on a solution immediately? We have ALL had to suffer with idiots like that! And….what if your boss is super negative? Positive thinkers live up to the challenge of the problem and commit themselves to seeking a solution to the problem. They do not dwell in unproductive activities.

Practicing Positive Thinking in the Workplace #3

How many times have you thought – “Oh no, I am never ever able to do this.” When that happens, you end up dwelling on it and wasting precious time. Positive thinking in the work place involves thinking in these words – “I can”….”I will”…….."I am able”…….. "I am ready." It also involves taking the initiative to seek answers and solutions. And to be proactive in learning about the information needed to complete the assignment at hand. A positive thinker in the workplace concentrates on the assignment and is not distracted by negative thoughts.

Is positive thinking in the workplace easy? Well, it is as easy as you want it to be. It is also as difficult as you expect it to be. There will be times when you cannot help but feel negative. When such feelings arise, remind yourself it is as easy to look for a positive angle to things as it is for a negative angle.

Or do what I did…..turn your keys in.... and find another job! It helps to be around other "positive" people.

A good offense...wins!

What if you could change destiny? Would you really want to?

Along our journey we will be confronted with many situations, some will be filled with joy, and some will be filled with heartache. How we react to what we are faced will determine what kind of outcome the rest of our journey through life will be like.

When things don't always go your way, you have two choices in dealing with the situations. You can focus on the fact that things didn't go how you had hoped they would and let life pass you by or we can make the best of the situation and know that these are only temporary setbacks and "study" the lessons that are to be learned.

Time stops for no one, and if we allow ourselves to focus on the negative we might miss out on some really amazing things that life has to offer. You can't go back to the past, you can only take the lessons learned and the experiences gained from it and move on. It is because of the heartaches, as well as the hardships, that in the end help to make you a stronger person.

The people that we meet on our journey, are people that we are destined to meet. Everybody comes into our lives for some reason or another and we don't always know their purpose, until sometimes, it is too late. They all play some kind of role. Some may stay for a lifetime; others may only stay for a short while. Several years ago, at an awards banquet an employee of mine was being honored in front of all 17 offices nationwide. My wife and I were absolutely 'stunned' when he accepted the award...and said without reservation..."I would like to thank Tracy Hall for hiring me."

As you can imagine I was shocked...but the words that came from my wife were true..."you never know how you will impact someone's life."

It is often the people who stay for only a short time that ends up making a lasting impression not only in our lives, but in our hearts as well. Although we may not realize it at the time, they will make a difference and change our lives in a way we never could imagine. To think that (any) one person can have such a profound effect on your life forever is truly a blessing. It is because of these encounters that we learn some of life's best lessons and sometimes we even learn a little bit about ourselves.

People will come and go into our lives quickly, but sometimes we are lucky to meet that one or two very special people that will stay in our hearts forever no matter what. The lessons that we have learned from them and the experiences that we have gained from meeting certain people, will stay with us forever.

It is often said that what doesn't kill you will make you stronger. It all depends on how one defines the word "strong." It can have different meanings to different people. In this sense, "stronger" means looking back at the person you were and comparing it to the person you have become today.

It also means looking deep into your soul and realizing that the person you are today couldn't exist if it weren't for the things that have happened in the past or for the people that you have met. Everything that happens in our life happens for a reason and sometimes that means we must face heartaches in order to experience joy.

It is “you” that decides if you are winning in life….or not. You decide if you want to make a difference in someone's life.

a simple breakfast!....

With the winter that we had this year...it is now time to celebrate the 'true meaning' of spring. This morning I had breakfast with a visionary in my industry that gave me hope that 'I am on the right path' in my thinking about customer service. He and his wife were open, honest, and easy to talk to.

I am again excited about the future which (at times) depending on who or what you listen to....is as though the 'sky is ALWAYS falling.' This team provided 'just enough' information to keep me wanting to know more about them and I look forward to our dialogue again someday. Sometimes it makes sense to 'bounce' ideas off another person...just to make sure you are on the right track....and you know what? I am!

I am extremely good at what I do and now....after all these years...I am finally beginning to believe it myself. No matter what business you are in....every business is a "people business." Whether you are dealing with internal or external customers...being able to deal with people is the key! I tell everyone that they're in the people business, and passion makes the biggest difference. If you're going to have an impact on somebody's life, you have to be excited about what you do.

Try this…before your next shift; ask yourself how passionate you are about your work. Does it show? Get honest assessments about your level of desire from coworkers or your spouse. Many employees let life and its circumstances get them off track. If this has happened to you, think back to when you started. Remember the lives you touched, the people who will never forget you, and try to recapture your passion.

You should also associate with people who have a passion for people. It sounds corny, but birds of a feather really do flock together. If you've lost some of your fire, get around people who haven't, because passion is contagious.

The second thing you must do is control your attitude. Attitude is more important than education, appearance, skill or talent. It can make or break personal relationships, business organizations, and teams of all sorts. The good news is that you have a choice every day regarding the attitude you wear. You may not have control over things around you, but you can control how you respond to them. Focus on the way you interact with people and attend to their needs. You must consciously decide to not let external factors affect your attitude, because doing so impedes your ability to give your customers your best.

And....positively interacting with people and building successful relationships requires effective communication. This goes far beyond the verbal. You have to interpret mental states and discern true meanings behind words. You must learn to communicate at the emotional level. This involves eye contact, tone of voice, body language and facial expressions listening with your eyes as well as your ears.

The final way to improve the quality of life of those you interact with is sharing your sense of humor. Of course making jokes during emergency situations is improper. But in many instances, when appropriate, a moment of laughter can give any stressed-out person a change of perspective. It can break the ice and put you on the fast track to building a relationship.

And I certainly hope that I built a relationship with the two I had breakfast with this morning...sometimes...a simple breakfast meeting can put you on the right path to your personal success!

How work invades your personal life

There was a time when employees showed up for work Monday through Friday and worked eight- to nine-hour days (not to mention the time preparing for work …and the commute). The boundaries between work and home were fairly clear then. But the world has changed and, unfortunately, the boundaries have blurred for many workers. Here's why:

Global economy: As more skilled workers enter the global labor market and companies outsource or move more jobs to reduce labor costs, people feel pressured to work longer and produce more just to protect their jobs. Eight- to nine-hour days easily become ten....and your boss "loves it." This economy has actually shown the "weakness" in the American leadership....especially in little 'family-owned' companies....most employers think they have you by the balls (where will they go in this poor economy?)

Advanced communication technology: Many people now have the ability to work anywhere — from their home, from their car and even on vacation. And some managers expect this. This is why "instant email" is so popular....when can you actually get away?

Longer hours: Employers commonly ask employees to work longer hours than they're scheduled. Often, overtime is mandatory. If you hope to move up the career ladder, you may find yourself regularly working more than 40 hours a week to achieve and exceed expectations. This is especially true since so many employees “pick-up the additional work” from the employees recently laid-off.

Changes in family roles: Today's married worker is typically part of a dual-career couple, which makes it difficult to find time to meet commitments to family, friends and community.

Balance doesn't mean doing everything. Examine your priorities and set boundaries. Be firm in what you can and cannot do. Only you can restore harmony to your lifestyle. I did! Get your hands dirty.

Recipe for my 50 year “Love Cake”

• 4 lbs. of pure love

• 1 lb. butter of youth
• ½ lb. of good looks
• 1 lb. sweet temper
• 1 tsp of naughty smile
• 1 lb. of ‘blindness for faults’
• 2 ½ lbs. of self-forgetfulness
• 1 lb. pure listening (refined only!)
• ½ lb. pure sweetener
• 1 lb. of good humor
• 2 tsp of sweet argument
• 1 pint of rippling laughter
• 8 cups of common sense
• 1 oz. modesty


Put the love, good looks and sweet temper into a well furnished house or apartment. Beat the butter of youth to a cream, and mix well together with the ‘blindness of faults.’ Cream the butter and pure sweetener. Stir the listening and good humor into the sweet argument—then immediately add naughty smile. Add the rippling laughter and common sense then work the whole together until everything is well mixed, and bake gently forever.


Note: Do not over process mix.


I love you JoJo!